Customer Service Clerk

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Accurately receive and process customer orders in the system.

• Address customer inquiries concerning products, pricing, availability, and delivery status.

• Collaborate with Sales, Warehouse, Logistics, and Finance to facilitate seamless order fulfillment.

• Track order status and follow up to guarantee timely delivery.

• Manage customer complaints and escalate issues when required.

• Maintain and update customer records along with order files.

• Generate daily order reports and assist with operational reporting.

• Inform customers and sales teams about stock availability and delivery updates.

• Ensure appropriate documentation for all orders, returns, and credit notes.

• Assist in resolving billing or invoice-related concerns with the Accounts Department.

• Execute any other tasks assigned by the Customer Service Supervisor/Manager.

⛳️ Requirements

• A minimum of a High School diploma.

• At least 1 to 2 years of experience in a similar or related field.

🏝️ Benefits

• Competitive salary package.

• Opportunities for career advancement.

• Comprehensive health and wellness benefits.

• Supportive team environment.