Customer Service, Bilingual, Portuguese

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Address customer inquiries through phone and email in a professional and prompt manner.

• Support users with account management, participation in contests, and technical troubleshooting.

• Clarify fantasy sports regulations, scoring systems, and gameplay mechanics.

• Resolve issues related to login, transaction disputes, and lineup errors.

• Forward complex or unresolved issues to the relevant department or supervisor.

• Stay informed about current sports seasons, fantasy contests, and promotional offers.

• Record customer interactions and resolutions in the CRM system.

• Achieve call center performance targets, including handle time, quality assurance, and customer satisfaction objectives.

• Share insights, pinpoint areas for process enhancement, and provide support to colleagues.

⛳️ Requirements

• High school diploma or an equivalent qualification.

• Bilingual proficiency in Portuguese and English.

• Capability to type at least 35 words per minute.

• At least one year of experience in customer service.

• Excellent written communication skills.

• Reliable internet access with a minimum upload speed of 5 Mbps and a download speed of 30 Mbps for remote work.

• A hard-wired internet connection; wireless and satellite internet providers are not suitable.

• A quiet, distraction-free, and secure workspace.

• Must reside and work in the United States for the duration of employment.

🏝️ Benefits

• Paid training provided.

• Generous paid time off (PTO).

• 401(k) plan available.

• Monthly recognition and incentive programs.

• Medical, dental, and vision insurance benefits.

• Employee Assistance Program (EAP).

• Health and wellness initiatives.

• Strong policy for promoting from within the organization.