Customer Service Auxiliary

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct research and process returned warrants (i.e., payments).

• Document and process new court orders and forms.

• Create and maintain both new and existing child support cases.

• Review and process applications for Direct Deposit as well as the Texas Payment Card program.

• Communicate and assist custodial parents, non-custodial parents, employers, counties, and attorneys to gather necessary information.

• Aid employers in utilizing electronic payment options.

• Engage in outreach to employers and other states to transition them to electronic payment methods.

• Address and process various types of correspondence in accordance with Standard Operating Procedures and contractual requirements.

⛳️ Requirements

• High school diploma or equivalent, with a minimum of two years of prior experience in service delivery, customer service, call center technology, or a related field, or an equivalent combination of education and experience.

• Proficiency in English is required.

• Strong data entry skills, including proficiency with keyboard, mouse, and 10-key pad.

• Familiarity with Microsoft Word, Excel, and other Windows applications.

• Keen attention to detail.

• Ability to accurately enter data.

• Capable of working independently with minimal supervision and as a team member in a fast-paced environment.

• Effective verbal and written communication skills.

• Ability to establish and maintain productive working relationships.

• Capacity to meet strict deadlines and schedules.

• Must maintain confidentiality and exercise discretion.

• Demonstrated interpersonal skills with tact, patience, and courtesy.

• Availability to work varied schedules and overtime hours as required.

• Must have a designated quiet workspace free from distractions.

• Reliable high-speed internet connection with a minimum download speed of 50 mbps via cable or fiber; no dial-up, satellite, prepaid internet, or cellular hotspots.

• Smartphone with Android OS or iPhone for user authentication.

• Must reside in San Antonio, TX.

🏝️ Benefits

• Equipment provided.

• Work From Home.

• 3 weeks of Virtual Paid Training.

• Medical, Dental, and Vision coverage after 30 days of enrollment for all Full-Time employees.

• 401(k) plan.

• Paid Time Off (PTO) accrual starting on your first day.

• Health Club Reimbursements.

• Opportunities for Career Growth.

• Competitive compensation and benefits package.

• Emphasis on work-life balance.

• Opportunities for career development and training.

• Volunteerism and mentorship programs.

• Various development and learning opportunities.