Customer Service

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Address customer inquiries through phone, email, chat, and social media promptly and professionally.

• Actively listen to customer concerns and offer tailored solutions that meet their requirements.

• Diagnose customer issues and escalate complex situations to the appropriate departments when needed.

• Keep detailed and precise records of customer interactions and resolutions within our CRM system.

• Follow up with customers to confirm that their issues have been resolved to their satisfaction.

• Deliver product and service information to customers in a clear and supportive manner.

• Manage difficult or upset customers with patience, empathy, and professionalism.

• Recognize opportunities to improve customer experience and propose enhancements to management.

• Achieve performance targets such as response time, resolution rate, and customer satisfaction scores.

• Work collaboratively with team members to exchange best practices and support each other in providing outstanding service.

• Comply with company policies and procedures while ensuring the confidentiality of customer information.

⛳️ Requirements

• Minimum of 2 years of customer service experience in a professional setting.

• Exceptional verbal and written communication skills.

• Strong active listening abilities and empathy skills.

• Demonstrated capability to professionally resolve customer issues and address complaints.

• Familiarity with customer service software, CRM systems, and ticketing platforms.

• Excellent multitasking and time management skills.

• Ability to stay calm and composed under pressure.

• Problem-solving mindset with a strong customer-focused approach.

• Dependable attendance and punctuality.

• Preferred: Ability to communicate in multiple languages.

• Preferred: Experience in sales or upselling techniques.

• Preferred: Awareness of customer service best practices and industry standards.

🏝️ Benefits

• All your information will be kept confidential according to EEO guidelines.

• i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability.

• All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

• Only Direct Hires - No submissions from recruiting or staffing firms will be accepted.