Customer Service

This is a fully remote position, open to applicants in Virginia.

📋 Description

• In this position, you will take the initiative in addressing customer inquiries and concerns regarding all products and services through communication channels such as phone, email, and chat.

• Manage high volumes of incoming calls efficiently.

• Demonstrate the ability to operate without a script while maintaining control during calls.

• Identify customer needs, clarify information, research, and provide solutions or alternatives.

• Utilize company and client resources provided to accurately manage the call.

• Spot upsell and cross-sell opportunities.

• Actively engage in efforts to enhance customer satisfaction and uphold quality standards.

• Skillfully transition from one task to another without losing efficiency or composure.

• Capable of multitasking across various systems depending on the client's work environment.

• Successfully complete all training sessions.

• Communicate effectively with patience and empathy.

• Maintain a positive and professional demeanor in all customer interactions.

• Be present at your desk, ensuring punctuality and attendance during all scheduled times.

• Uphold personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all aspects.

• Willingness to cross-train as needed.

• Maintain the highest levels of confidentiality and security in line with Five Star Call Centers policies.

• Perform other duties as assigned.

⛳️ Requirements

• Minimum of 1 year of experience in customer service or customer support.

• At least 1 year of prior experience in a call center or office setting is required.

• A high school diploma or GED is preferred.

• Technologically savvy, capable of navigating multiple browsers and systems using dual monitors.

• Previous experience with Outlook, Word, and Excel is preferred.

• Familiarity with CRM systems is a plus.

• Prior experience working remotely from home is advantageous.

• Quick learner with the ability to work independently.

• Strong phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years of age.

• A background check and drug screening in accordance with state and federal laws is required.

• Must be proficient in speaking, reading, writing, and understanding English.

🏝️ Benefits

• Paid Training, typically lasting 3 weeks from 9:00 AM to 6:00 PM, Monday through Friday (EST).

• Full-Time status with 40 hours per week, eligible for benefits on the 1st of the month following 60 days of employment.