Customer Service

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Efficiently manage a high volume of incoming calls in a timely manner.

• Adhere to communication "scripts" when addressing various topics.

• Understand customers' needs, clarify information, research, and offer solutions or alternatives.

• Utilize company and client resources provided to effectively manage calls.

• Take advantage of opportunities to upsell products when they present themselves.

• Transition smoothly between tasks without compromising efficiency or composure.

• Maintain punctuality and attendance at all scheduled times while being available at your desk.

• Uphold a positive and professional demeanor in all customer interactions.

• Exhibit flexibility to undergo cross-training as needed.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or customer support.

• Background in a call center or office environment for 3-6 months is advantageous.

• Basic proficiency in computer skills is required.

• Quick learner with the ability to work independently.

• Strong verbal communication skills and active listening ability are essential.

• Applicants must be at least 18 years old.

• A background check will be required in accordance with state and federal laws.

🏝️ Benefits

• Shift differential (an additional $1/hour for nights and weekends).

• Paid training, typically lasting 2-5 days from 8:00 AM to 5:00 PM (CST).

• Must be available to work on the first and last business day of each month.