Customer Service Associate – Mortgage Servicing

📋 Description

• Oversee a substantial volume of incoming and outgoing calls promptly.

• Assess customers’ requirements, clarify details, investigate issues, and offer solutions.

• Take full responsibility for calls throughout the entire duration of a customer’s inquiry, including follow-ups.

• Execute ACH transactions, adhering to the established ACH protocols.

• Use the Black Knight platform to analyze borrower accounts for payment history, payoff statements, PMI status, and escrow evaluations.

• Conduct outgoing Welcome calls to newly onboarded MLS customers.

• Propose enhancements to processes aimed at increasing organizational efficiency.

⛳️ Requirements

• A high school diploma (or equivalent) is mandatory.

• Prior experience in mortgage loan servicing is preferred.

• At least 1 year of prior customer service experience is essential.

• Ability to maintain and nurture positive relationships with customers and business partners.

• Strong attention to detail is required.

• Capable of handling highly sensitive and confidential information.

• Proficient in email, MS Word, and MSP.

🏝️ Benefits

• Comprehensive health and wellness packages.

• Opportunities for career advancement and professional development.

• Flexible work schedules to promote work-life balance.