Customer Service Associate II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee and address customer inquiries via email and international support channels, ensuring effective and professional written communication.

• Handle and facilitate international orders, which includes preparing customs documentation and commercial invoices.

• Collaborate with internal departments to address customer issues and ensure timely resolutions.

• Function with a solid understanding of standard operating procedures and company policies, performing tasks with minimal oversight.

• Assist with special projects and departmental initiatives as assigned.

• Maintain clear and professional communication with both customers and internal teams regarding case progress and next steps.

⛳️ Requirements

• High School diploma or equivalent qualification

• Excellent verbal and written communication abilities

• 1-2 years of experience in Customer Service

• Proficiency in Microsoft Office Products

• Experience with P21 or SAP

• Familiarity with Salesforce

🏝️ Benefits

• Resideo offers a comprehensive benefits package, including life and health insurance

• Life assistance program

• Accidental death and dismemberment insurance

• Disability insurance

• 401k Plan

• Vacation and holidays