Customer Service Associate, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Conduct HR data entry tasks, ensuring accuracy and adherence to standards and client agreements.

• Oversee and manage ticket queues utilizing the appropriate tools within established timelines.

• Effectively address inquiries and requests from client employees and business partners.

• Offer HRIS navigation assistance to clients.

• Detect deviations from the standard scope of services and facilitate change request opportunities.

• Identify and manage sensitive and confidential information appropriately.

• Engage in assigned projects as necessary.

• Assist organizations with solutions related to people, payroll, and technology for managing an international workforce.

⛳️ Requirements

• Proficient in both English and German.

• Solid understanding of MS Office applications, including Excel, Word, and PowerPoint.

• Relevant experience in customer service or handling HR and payroll data.

• Ability to thrive in a fast-paced, global work environment.

• Strong attention to detail.

• Exceptional written and verbal communication skills.

• Self-driven with a strong desire to learn.

• Must have current and future work authorization in Poland without visa sponsorship from Strada.

• Successful completion of necessary background checks.

🏝️ Benefits

• Private medical insurance (Luxmed).

• Benefit platform offering MultiSport card, cinema tickets, vouchers, and more.

• Option to work remotely.

• Opportunities for career advancement within a multinational company.

• Positive work environment.

• Comprehensive health coverage.

• Wellbeing initiatives.

• Paid time off for vacation, illness, and parental leave.

• Retirement savings plans.

• Opportunities for learning and development.

• Ongoing education and training.

• Competitive total rewards package.