Customer Service Associate, Bilingual – Spanish

This is a fully remote position, open to applicants in Arizona, +18 more states.

📋 Description

• Respond to incoming calls from banking partners, merchants, and cardholders regarding electronic payments, account activities, and service inquiries.

• Address routine and moderately complex customer concerns by researching account details, adhering to documented procedures, and executing next steps with precision.

• Troubleshoot basic technical and service-related issues associated with payment processing and related support queries.

• Accurately document customer interactions, actions taken, and resolution results in the designated systems.

• Refer unresolved or higher-risk issues to the appropriate team following established service and compliance protocols.

• Achieve set productivity, quality, attendance, and call handling standards within a high-volume call center setting.

• Provide clear and professional communication that confirms customer requirements, outlines resolution steps, and sets realistic expectations.

⛳️ Requirements

• Proficient bilingual communication skills in Spanish and English.

• A minimum of 1 year of experience in a customer-facing position assisting customers via phone, in person, or through a service desk.

• At least 1 year of experience using a computer to navigate various applications, accurately entering information, and documenting customer interactions during active calls.

• A minimum of 1 year of experience in a call center, financial services support, technology support, or remote customer service environment.

• Capability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries.

• Ability to maintain a quiet and secure work environment that facilitates uninterrupted customer conversations and consistent call handling.

• High school diploma, General Educational Development (GED) credential, or higher, or an equivalent combination of education, relevant experience, and/or military experience.

🏝️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time-off policies.

• No-cost mental health support available through Employee Assistance Programs.

• Living Proof program to acknowledge your peers’ additional efforts with points that can be redeemed for rewards.

• Eight Employee Resource Groups designed to promote a collaborative culture and expand your network.

• Exceptional professional growth opportunities with training, development, and internal mobility.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.