Customer Service Associate

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Making outbound calls to connect with patients who have recently been discharged from the ER

• Assisting with inbound calls from patients interested in our program

• Helping schedule appointments, addressing patient inquiries, and directing them to the appropriate UHG departments when necessary

• Supporting administrative tasks to facilitate patient care coordination

• Collaborating with team members and our provider network to uphold an exemplary model centered on patient care and high-quality service

• Gaining expertise in our software solutions, including but not limited to EMR, Slack, and Five9.

⛳️ Requirements

• Proficient computer skills and familiarity with electronic medical records

• Capability to communicate effectively in both spoken and written formats at a high school graduate level

• Ability to analyze problems and propose effective solutions

• Demonstrated customer service skills in interactions with patients, families, and staff, even in high-pressure and busy situations

• Capacity to work independently as well as collaboratively as a vital part of the patient care team

• Skill in following instructions and adhering to standard operating procedures

• High School Diploma or equivalent GED

• Medical Assistant Certificate/Diploma from an accredited institution or equivalent documented training (such as military medic, EMT, etc.)

• 1-2 years of experience in healthcare-related customer support

• Experience in Telehealth is preferred

🏝️ Benefits

• Dental, vision, and various group medical plans to choose from

• 401(k) retirement savings plan

• Group life insurance

• Accidental death and dismemberment (AD&D) insurance

• Flexible spending account (FSA) and health savings account (HSA)

• Commuter benefits

• Employer-paid short-term (STD) and long-term disability (LTD) insurance

• Additional supplemental insurance options (spouse life insurance, legal insurance, employee assistance program, home health testing kits, and a fertility medication discount program)

• Flexible vacation time

• Accrued paid sick time

• 10 paid holidays, including 2 floating holidays for full-time non-exempt employees

• Eight weeks of paid parental leave for eligible employees

• Additional paid weeks for the birthing parent

• 4 weeks of paid caregiver leave

• Monthly Lifestyle Spending Account allowance