Customer Service Associate

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Act as the primary point of contact delivering customer service for Fiserv’s merchants, ranging from small to enterprise businesses, utilizing Ecommerce, Terminal, and Clover point-of-sale processing systems.

• Address customer inquiries and resolve issues by leveraging training, expertise, and available resources.

• Assist with account management and modifications.

• Review and discuss statements, processing fees, and billing details.

• Validate credit card information, including numbers, authorization codes, expiration dates, and batch details.

• Confirm closed batches and verify deposit/funding information.

• Initiate funding investigations as necessary.

• Support business track enrollment, facilitate access to account web portals, manage password resets, and help with navigation.

• Educate and support customers in using online self-service tools.

• Manage tax documentation, including 1099-K and W-9 forms.

• Process account cancellations as required.

• Order necessary supplies.

⛳️ Requirements

• At least one year of experience in a customer-facing position, ideally in financial services, technology support, or customer service.

• A quiet and secure home workspace, free from background noise and distractions.

• Basic understanding of financial transaction processing and payment systems.

• Proficiency with computers, internet navigation, and web applications.

• Internet connectivity with a ping of less than 50 ms, download speeds over 12.0 Mbps, and upload speeds greater than 2.0 Mbps.

• Preference for candidates with strong work history, ideally with previous roles lasting two years or more.

• Experience in a fast-paced, high-volume, metric-driven call center environment is a plus.

• Availability for 2nd and 3rd shifts, including one or both weekend days.

• Requirement for pre-employment background checks, credit checks, and drug testing.

• Training schedule availability: Monday-Friday, 9:00 a.m.-5:30 a.m. EST, for a duration of 9 weeks.

🏝️ Benefits

• Shift differential for 2nd and 3rd shifts.

• Option for remote work.

• Comprehensive training lasting 9 weeks.

• Commitment to being an Equal Opportunity Employer.

• Provision for reasonable accommodations during the application and hiring processes.