Customer Service Associate

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Make outbound calls to patients who have recently been discharged from the emergency room.

• Manage inbound calls from patients expressing interest in the program.

• Assist in scheduling appointments for patients.

• Address patient inquiries effectively.

• Redirect patients to the appropriate UHG departments when necessary.

• Execute administrative tasks that support patient care coordination.

• Work collaboratively with team members and the provider network to ensure outstanding patient care and high-quality service.

• Develop expertise in software solutions such as EMR, Slack, and Five9.

⛳️ Requirements

• Proficient computer skills and familiarity with electronic medical records.

• Capable of speaking and writing clearly at a high school graduate level.

• Skilled in problem-solving and identifying effective solutions.

• Strong customer service abilities in interactions with patients, families, and staff, even in high-pressure situations.

• Ability to work both independently and as part of a patient care team.

• Competent in following instructions and adhering to standard operating procedures.

• High School Diploma or GED equivalent is required.

• Medical Assistant Certificate/Diploma from an accredited institution or equivalent training, such as military medic or EMT.

• 1–2 years of experience in healthcare-related customer support is preferred.

• Experience in telehealth is desirable.

• Applicants must have the authorization to work for any employer in the U.S.

• Capability to work at a computer terminal for extended durations and meet physical requirements, including lifting light objects up to 20 pounds.

🏝️ Benefits

• Dental, vision, and various group medical plans.

• 401(k) retirement savings plan.

• Group life insurance coverage.

• Accidental death and dismemberment (AD&D) insurance.

• Flexible spending account (FSA) and health savings account (HSA).

• Commuter benefits available.

• Employer-funded short-term (STD) and long-term disability (LTD) insurance.

• Supplemental insurance options, including spouse life insurance and legal insurance.

• Employee assistance program provided.

• Home health testing kits offered.

• Fertility medication discount program available.

• Flexible vacation time.

• Accrued paid sick leave.

• Ten paid holidays.

• Two floating holidays for full-time non-exempt employees.

• Eight weeks of paid parental leave for eligible employees, with additional paid weeks for the birthing parent.

• Four weeks of paid caregiver leave.

• Monthly Lifestyle Spending Account allowance.

• Opportunity for remote work.

• No mandatory travel required.