Customer Service and Sales Representative – Day & Evening Shifts

This is a fully remote position, open to applicants in Arizona, +38 more states.

📋 Description

• Customer Service & Sales Representatives address customer inquiries by discovering innovative solutions to diverse questions, issues, and concerns.

• Engage with customers through phone, email, chat, and/or social media to address their inquiries or issues.

• Effectively manage and de-escalate any challenging situations.

• Refer interactions to higher authorities when deemed necessary and suitable.

• Respond to requests for support and/or process payments as required.

• Maintain records of all call-related information for auditing and reporting needs.

• Provide insights on call-related challenges.

• Achieve sales targets as outlined.

⛳️ Requirements

• High School Diploma or its equivalent.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Ability to type a minimum of 25 words per minute.

• Proficient with desktop computer systems and possess a general understanding of Windows-based platforms.

• Prior experience in customer service and/or sales is preferred.

• A college degree is desirable but not mandatory.

🏝️ Benefits

• Paid Training

• Competitive Wages

• Comprehensive Benefits (Medical, Dental, Vision, 401k, and more)

• Paid Time Off

• Employee wellness and engagement programs