Customer Service Agent – Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service that emphasizes retention and relationship development.

• Assess each customer's requirements and provide tailored solutions.

• Ensure a positive experience throughout each interaction.

• Address inquiries and offer insights on available products and services.

• Emphasize the advantages that align best with each customer's profile.

• Maintain a consultative, empathetic, and high-quality service approach.

• Utilize an automated call system that directs the interaction when the customer responds.

⛳️ Requirements

• Excellent communication abilities and clarity in expression.

• Proactive, dedicated, and results-driven mindset, with a focus on service excellence.

• High school diploma or its equivalent.

• No previous experience necessary.

• Thorough training will be provided.

• Willingness to work remotely (home office) or on-site.

🏝️ Benefits

• Fixed salary plus performance-based variable compensation.

• Extensive training and ongoing support for your professional development.

• A collaborative and dynamic environment that offers genuine opportunities for career advancement.

• Career pathway with the potential for internal promotion after 6 months, depending on performance and vacancy availability.

• Continuous learning and development to enhance your career growth.

• Meal allowance.

• Transportation allowance.

• Dental coverage.

• Profit sharing.

• Health insurance.

• Childcare assistance.

• Commissions.