Customer Service Agent – Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service with a focus on retention and building strong relationships.

• Assess each customer's requirements and offer tailored solutions.

• Ensure a positive experience during every interaction.

• Address inquiries and provide insights on the products and services available.

• Emphasize the benefits that align with each customer's profile.

• Maintain a consultative, personalized, and outstanding service approach.

• Strive for the optimal customer experience.

• Respond to calls that are automatically routed by the system once the customer answers.

⛳️ Requirements

• Excellent communication abilities with a natural ease in expression.

• Proactive and dedicated individual with a strong focus on quality service and achieving results.

• Completion of high school diploma is necessary.

• Previous experience is not required; comprehensive training will be provided.

• Must be available to work in either a Remote (Home Office) or On-site setting.

🏝️ Benefits

• Fixed salary complemented by performance-based variable compensation.

• Thorough training and continuous support for your professional development.

• A collaborative and dynamic work environment with genuine opportunities for career advancement.

• A structured career plan allowing for internal promotions after 6 months, contingent on performance and available positions.

• Ongoing development and training to enhance your career growth.

• Profit sharing.

• Meal allowance.

• Transportation allowance.

• Health insurance.

• Childcare support.

• Commission opportunities.

• Dental insurance.