Customer Service Agent

This is a fully remote position, open to applicants in Louisiana, +3 more states.

📋 Description

• Manage incoming inquiries and service requests from patients, employees, providers, vendors, and other stakeholders through phone, email, web portal, and various channels.

• Provide accurate and timely information while upholding high standards of customer service and quality.

• Collaborate as part of a team that supports one or more service delivery units.

• Build and sustain collaborative relationships with customers.

• Explore additional avenues to enhance customer service and ensure satisfaction.

• Promote ongoing improvements in business processes and services.

• Comply with local, state, and federal regulations, codes, policies, and procedures to safeguard employee and patient information.

• Utilize office equipment such as multi-lined phones, printers, fax machines, copiers, and scanners.

⛳️ Requirements

• High school diploma or General Education Diploma (GED) required.

• One year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or a related customer service role.

• One year of experience with Microsoft Office, electronic mail, information systems, or database management.

• Experience in the medical and healthcare field is preferred.

• Familiarity with processes in Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle, or Customer Billing is desired and required for initial hiring stages.

• Strong written and verbal communication skills to convey sensitive information clearly and professionally to diverse audiences.

• Effective time management and organizational abilities, including prioritizing tasks and meeting deadlines.

• Capability to handle and maintain confidential information responsibly.

• Ability to work independently as well as collaboratively within a team while managing multiple tasks and interruptions.

• Proficiency in identifying, assessing, and resolving standard problems using established solutions.

• Skill in cultivating collaborative relationships with peers and healthcare providers.

• Competence in operating multi-lined phones, printers, fax machines, copiers, and scanners.

• Minimum internet speeds of 15 Mbps download and 5 Mbps upload required.

🏝️ Benefits

• Opportunity to work from home.

• Comprehensive benefits package for eligible positions.

• Total rewards program.

• Monday to Friday work schedule.

• No weekend work obligations.