Customer Service Agent

This is a fully remote position, open to applicants in Germany.

📋 Description

• In the role of Customer Service Agent, you serve as the connection between FINN and our clientele.

• You will assist with phone inquiries and address written tickets, ensuring an outstanding experience for our customers.

• Your strong customer service focus will help maintain our reputation as one of the industry's best.

⛳️ Requirements

• While previous customer service experience is beneficial, it is not mandatory. If you have a background in another field or are seeking a new opportunity, we encourage you to apply. We will provide all necessary training.

• You possess strong communication skills, show empathy, and take pleasure in assisting others.

• You approach challenges with a proactive mindset and resolve issues effectively.

• You are inquisitive, enjoy learning, and are open to understanding diverse situations and individuals.

• Even during busy times, you maintain a clear perspective and find practical solutions.

• You are proficient in German (C2) and have a good command of English (B1).

🏝️ Benefits

• This position is located in Munich, offering the flexibility to work fully remotely or from a home office within Germany. Temporary work arrangements from other EU countries can be negotiated.

• FINN presents significant growth opportunities. You will have the potential to advance rapidly and thrive in a dynamic startup environment with challenging projects in cross-functional teams.

• Looking to enhance your English or acquire new skills? FINN offers an annual training budget of €1,500 for you to improve your professional competencies.

• Want to drive your own FINN vehicle? With your employee discount, it's easily achievable.