Customer Service Advocate III

📋 Description

• Acts as the representative dedicated to addressing and resolving intricate issues or concerns for members or providers.

• Offers support and guidance on a variety of more complex issues related to members or providers.

• Solves complicated problems and educates customers regarding solutions or information they have requested.

• Delivers customer service in a fast-paced contact center environment through phone calls, live chats, and emails.

• Identifies and records all customer information and communications to keep leadership informed on customer needs through root cause analysis.

• Provides direction and training to other team members on more complex issues in the absence of the team lead.

• Logs all member or provider information and communications for quality assurance and performance tracking using Customer Relationship Management (CRM) applications.

⛳️ Requirements

• A High School diploma or GED is required.

• 2 to 4 years of relevant experience is necessary.

• Vocational or technical education may be required alongside previous work experience.

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both now and in the future.

🏝️ Benefits

• Competitive pay.

• Health insurance.

• 401K and stock purchase plans.

• Tuition reimbursement.

• Paid time off plus holidays.

• Flexible work arrangements with options for remote, hybrid, field, or office work schedules.