Customer Service Advocate I

📋 Description

• Acts as the primary advocate dedicated to addressing inquiries, issues, or concerns from members and/or providers.

• Receives and promptly responds to routine inquiries, requests, and concerns from members and/or providers in a precise and timely fashion.

• Proactively mitigates and prevents the escalation of complaints by resolving issues during the initial contact.

• Functions as the front-line resolution advocate for various inquiries, requests, or concerns from members and/or providers.

• Addresses basic problems by providing the necessary information related to assessing the needs of members or providers.

• Upholds performance and quality standards as outlined by established contact center metrics.

• Delivers customer service in a fast-paced contact center environment through phone interactions, live chats, and emails.

• Records all communications and information regarding members or providers for quality and performance monitoring using Customer Relationship Management (CRM) applications.

• Stays informed and complies with quality standards, regulations, and all other policies to ensure consistency, quality, and compliance.

⛳️ Requirements

• A High School diploma or GED is required.

• This is an entry-level position typically requiring minimal or no prior experience.

• Previous experience in interacting and multitasking with various systems and programs simultaneously is preferred.

• Must possess authorization to work in the U.S. without the necessity for employment-based visa sponsorship.

🏝️ Benefits

• Competitive pay

• Health insurance

• 401K and stock purchase plans

• Tuition reimbursement

• Paid time off plus holidays

• Flexible working arrangements including remote, hybrid, field, or office schedules