Customer Service Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming customer inquiries through phone, email, and live chat for Canadian B2C clientele.

• Oversee order inquiries, shipping updates, and returns utilizing Shopify.

• Provide accurate and empathetic responses to product-related questions.

• Address customer complaints, including issues with quality or fulfillment, escalating when necessary.

• Conduct or assist in quality investigations pertaining to customer complaints.

• Keep precise records of customer interactions and their outcomes.

• Work collaboratively with internal teams to ensure timely resolution of issues.

• After six months in the position, assist with affiliate and social media customer inquiries.

⛳️ Requirements

• At least 2 years of experience in customer-facing roles (such as retail, hospitality, call center, or similar).

• Excellent written and verbal communication abilities in English.

• Demonstrated empathy and patience, particularly when dealing with sensitive or complex customer situations.

• Ability to work independently and consistently in a fully remote setting.

• Willingness to adhere to PST business hours (7:30 AM – 5:00 PM), regardless of your time zone.

• Strong organizational skills with the capability to handle multiple inquiries at once.

• Openness to learning new tools and systems with training provided on the job.

🏝️ Benefits

• Work hours from 7:30 AM to 5:00 PM PST.

• Fully remote work environment.