Customer Service Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Conduct outbound calls to tenants for the purpose of scheduling health and safety inspections.

• Organize inspection appointments among landlords, tenants, and service providers.

• Address tenant inquiries and concerns related to the scheduled property inspections.

• Keep accurate records of tenant communications and confirmations of appointments.

• Follow up on missed appointments and arrange rescheduling as necessary.

• Schedule jobs and inspections via phone as well as through our online booking platform.

• Manage tenant communications pertaining to scheduling for health and safety compliance.

• Assist in handling increased workload during peak compliance periods (August–March).

• Work collaboratively with a seasoned team that manages over 30,000 annual client relationships.

• Opportunity for advancement as the company expands into additional trade services.

⛳️ Requirements

• Outstanding verbal communication skills accompanied by a professional phone demeanor.

• Prior experience in customer service, call management, or appointment scheduling is required.

• Capability to handle sensitive discussions regarding property access and compliance matters.

• Strong organizational and time-management skills to effectively juggle multiple schedules.

• Familiarity with UK rental property regulations and tenant rights is preferred.

• Patient, diplomatic, and detail-oriented when coordinating among various parties.

🏝️ Benefits

• Competitive pay rates.

• Weekly payment schedule.

• Multiple open roles are available.

• Complimentary training and skill development opportunities.

• Ongoing support and guidance.

• A dynamic community always ready to assist you.

• And more!