Customer Service, Administrative Assistant – Fluent in Armenian

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Manage all customer communication channels.

• Oversee appointment management from start to finish.

• Take ownership of CRM and help desk functions.

• Provide administrative support for franchise operations.

• Handle escalation management effectively.

⛳️ Requirements

• Minimum of 3 years of experience in customer-facing or administrative support positions.

• Demonstrated capability to manage over 60 customer interactions daily for at least 6 consecutive months.

• At least 2 years of experience with CRM/help desk platforms such as Zendesk, HubSpot, Salesforce, ServiceTitan, or equivalent.

• Availability to work during U.S. business hours, with a minimum commitment of 6 hours per day for 5 days a week.

• Strong performance history, evidenced by QA scores of 90% or higher, CSAT ratings of 4.5 out of 5 or better, or successful completion of a high-level writing and audio assessment.

🏝️ Benefits

• Accelerated hiring process: We prioritize speed, clear communication, and ensuring candidates are well-informed.

• Enhanced role alignment: You will be placed in positions where you can excel and develop, rather than merely filling a vacancy.

• Genuine advancement potential: High achievers can access raises, long-term job security, and future opportunities.

• Collaborate with U.S. operators: Gain direct experience with franchise owners and operators focused on growth and execution.

• True ownership: Your contributions will have a direct impact on operations, with less red tape and increased responsibility from day one.

• Diverse location exposure: Work across various franchise locations and understand the dynamics of scalable operations.