Customer Service – Account Specialist

This is a fully remote position, open to applicants in Alabama, +40 more states.

📋 Description

• Assists with all customer inquiries received via phone, fax, or email.

• Handles incoming calls and addresses email questions.

• Achieves all assigned responsibilities and targets, including the volume of calls answered and emails addressed.

• Accurately and promptly receive, document, coordinate, and fulfill business transactions and requests.

• Ensure timely delivery of products and services with precision.

• Effectively communicate with customers, team members, colleagues, and management.

• Take ownership of the customer experience throughout the entire relationship lifecycle.

• Carry out additional tasks as designated by the Customer Service Manager.

• Investigate billing discrepancies and provide insights based on findings.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of three (3) years of experience in Customer Service is essential.

• Intermediate understanding of telephony concepts, practices, and procedures is necessary.

• Exceptional verbal and written communication skills are required.

• Ability to collaborate effectively within a team environment.

• Basic knowledge of firearms, including types and usage.

• Capability to coordinate with various management levels across different functional areas.

• Proficient in MS Office Suite.

• Intermediate knowledge of company products, practices, and procedures is required.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Supportive team environment encouraging collaboration and growth.