Customer Sales Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Drive the expansion of company-owned NAPA Auto Parts locations, enhancing customer base, sales, and profitability.

• Promote the complete range of NAPA products and programs to wholesale clients.

• Collaborate with the local Store Manager to devise strategies aimed at boosting sales.

• Proactively initiate, contact, manage, and cultivate leads within the local area.

• Identify specific customer needs and align solutions with NAPA's offerings.

• Partner with manufacturer's representatives to enhance program offerings and increase customer awareness of product lines.

• Engage with customers and maintain their connection through NAPA's eSales initiatives.

• Conduct educational seminars, clinics, and presentations regarding NAPA product lines and services.

• Ensure customer satisfaction by providing excellent service, including resolving issues, complaints, and inquiries either in person or over the phone.

• Set expectations, fulfill commitments, track performance metrics, and uphold accountability.

• Inspect, safeguard, and maintain company assets, merchandise, vehicles, facilities, and personnel.

⛳️ Requirements

• Previous experience in a retail environment or outside sales.

• At least 2 years of experience in a customer-oriented role.

• Capability to thrive in a quota-driven atmosphere.

• Fundamental selling skills, which include sales-call preparation, customer-meeting management, overcoming objections, closing sales, and maintaining accounts.

• Ability to present information effectively in group settings.

• Valid driver's license with no more than 2 moving violations within the past 4 years.

• Physical agility to bend to floor-level shelves and reach upper shelves up to eight feet using a stool or ladder as needed.

• Stamina to remain standing and walking throughout the entire work shift.

• Capacity to lift merchandise weighing up to 60 lbs.

• Strong verbal communication and attentive listening abilities.

• A bachelor's degree is preferred.

• A background in the automotive industry is advantageous.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• 401(k) plan with company matching.

• Paid vacation, personal days, holidays, sick leave, and parental leave.

• Employee stock purchase plan.

• Tuition reimbursement program.

• Opportunities for professional development.

• Wellness programs to support employee health.