Customer Sales Representative

This is a fully remote position, open to applicants in Nigeria.

📋 Description

• Promptly confirm customer orders and follow up with customers who are unreachable.

• Utilize product knowledge and consultative selling techniques to engage customers who are undecided.

• Transform customer interest into confirmed orders.

• Follow up with customers who have scheduled deliveries.

• Accurately update customer and order statuses in the CRM system.

• Address customer inquiries, complaints, and repeat orders through WhatsApp.

• Record WhatsApp and social media orders into the CRM.

• Ensure accurate product pricing information is available on WhatsApp Business.

• Gather and share customer feedback and testimonials.

• Keep detailed records of customer interactions, orders, payment statuses, delivery statuses, and related information.

• Monitor outstanding orders and escalate any unusual patterns, data discrepancies, or unresolved delivery issues.

• Coordinate customer returns and replacements.

• Follow up with delivery agents regarding dispatched orders.

• Use Google Maps to confirm delivery distances and logistics costs as needed.

• Monitor product availability and inform about potential stock shortages.

• Prepare daily reports covering calls, confirmed orders, delivery follow-ups, and outstanding issues.

• Participate in team meetings and complete assigned follow-up tasks.

⛳️ Requirements

• 2–3 years of experience in sales, telesales, customer service, call center operations, or e-commerce.

• Experience in Cash-on-Delivery (COD) e-commerce or a high-volume call center environment is a plus.

• A minimum qualification of OND is required.

• Excellent verbal communication and telephone selling abilities.

• Experience with CRM systems and maintaining accurate customer records.

• Proficient in WhatsApp Business and capable of managing multiple customer conversations simultaneously.

• Basic knowledge of Microsoft Excel or Google Sheets.

• Strong organizational and time-management skills.

• Ability to work independently in a remote setting.

• Must have a stable internet connection, a functional smartphone, and a suitable home workspace.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Opportunities for professional development and career advancement.

• Flexible working hours and the ability to work remotely.

• Supportive team environment and collaborative culture.