Customer Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound calls.

• Utilize various web-based applications for investigation and verification processes.

• Review, confirm, and update customers’ loan applications to assess eligibility.

• Respond to inquiries from existing and prospective customers with precision and urgency.

• Generate new leads via inbound calls from interested applicants.

• Establish new accounts over the phone.

• Foster customer trust in Propel’s services as a knowledgeable expert.

• Collaborate with the team to achieve both individual and collective goals.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 1 year of experience in customer service or a call center within a sales context.

• Strong verbal and written communication skills in English.

• Proficiency in Spanish is advantageous.

• Solid knowledge of Microsoft Office and Internet usage.

• Capacity to excel in a fast-paced, target-driven environment.

• Proven ability to meet and surpass daily quotas and objectives.

• Skill in prioritizing tasks while managing high call volumes in a professional and personable manner.

• Availability from Monday to Friday, 8 am to 9 pm, and weekends from 10 am to 6 pm.

🏝️ Benefits

• Opportunities for growth and advancement through internal promotions.

• A vibrant and supportive company culture.

• Competitive salary along with health benefits.

• Comprehensive vacation package.

• Group health and dental insurance.

• Group RRSP program.

• Support for new parents.

• A diverse and inclusive work environment.

• Performance-driven incentive programs.

• Potential bonuses and commissions as part of total compensation.