Customer Renewals Specialist – EMEA

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee the complete renewal cycle for a designated portfolio of accounts, ensuring contracts are executed accurately and on time.

• Actively engage with customer stakeholders to confirm satisfaction, mitigate risks, and secure commitments for renewals.

• Collaborate with Support, Customer Success Managers, and Sales to identify opportunities that prevent down-selling or churn.

• Provide accurate forecasts of renewal revenue and offer leadership insights into the health of the pipeline and associated risks.

• Negotiate renewal terms, pricing, and contracts in accordance with company policies and required approval processes.

• Keep precise records in Salesforce and DealHub, including quotes, contracts, and forecasts.

• Proactively escalate at-risk renewals and work cross-functionally on strategies for retention.

• Assist in the transition to subscription models (Evolve, Evergreen, TAP) and articulate their value propositions.

• Collaborate with finance to address billing or payment-related issues connected to renewals.

• Cultivate customer relationships that foster growth, retention, and loyalty.

• Follow up with assigned leads and gather as well as report on pre- and post-sales customer feedback.

• Aid in improving CRM processes and implement marketing strategies.

• Report directly to the Senior Director of Customer Success.

⛳️ Requirements

• Prior experience in sales positions, ideally within the sophisticated technology sector and specifically in medical technology.

• Strong understanding of the healthcare landscape.

• Proficient use of technology.

• Extensive experience with Salesforce or other CRM software.

• Organized, structured, and responsive approach to guiding customers through processes.

• Exceptional collaboration and interpersonal skills.

• Professional demeanor and behavior, capable of managing diverse situations.

• Excellent listening, comprehension, and articulate communication skills, both oral and written, with an emphasis on grammar.

• Confidence and resilience in the face of rejection.

• Strong focus and determination toward closing sales.

• Outgoing and professional attitude.

• Ability to engage with all levels of the organization.

• Detail-oriented with exemplary time management capabilities.

• High school diploma or equivalent is required.

🏝️ Benefits

• Competitive salary and vacation options.

• Flexible working arrangements.

• Employee Wellness Program.

• Opportunities for professional development and tuition reimbursement.

• Meaningful internal recognition and kudos programs.

• Annual salary reviews based on both company and individual performance.

• A fun, inclusive, and ego-free workplace that values diversity and individual contributions.

• A collaborative and supportive company culture.