Customer Renewals Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the complete renewal process for a designated portfolio of accounts, ensuring timely and precise contract execution.

• Actively engage with customer stakeholders to verify satisfaction, tackle risks, and secure renewal commitments.

• Collaborate with Support, Customer Success Managers, and Sales to identify opportunities to avert down-sell or churn.

• Provide accurate renewal revenue forecasts, giving leadership insight into pipeline health and risk status.

• Negotiate renewal terms, pricing, and contracts in accordance with Circle’s policies and approval protocols.

• Keep accurate records in Salesforce and DealHub, ensuring that quotes, contracts, and forecasts are current.

• Proactively escalate at-risk renewals and work cross-functionally to create retention strategies.

• Aid in transitions to subscription models, including Evolve, Evergreen, and TAP, ensuring customers comprehend the value propositions.

• Collaborate with finance to address billing or payment issues related to renewals.

• Engage new, existing, and potential customers to promote Circle products and enhance customer satisfaction.

• Follow up with assigned leads and gather as well as report pre- and post-sales voice of customer feedback.

• Assist with CRM enhancements and the implementation of marketing strategies.

• Report directly to the Senior Director of Customer Success.

⛳️ Requirements

• Prior sales experience, ideally involving sophisticated technology and preferably within the medical technology field.

• Solid understanding of the healthcare industry.

• Proficient use of technology.

• Extensive experience with Salesforce or other CRM systems.

• Methodical, organized, and responsive approach to guiding customers through the process.

• Exceptional collaboration and interpersonal abilities.

• Professional demeanor and conduct with the capability to manage diverse situations.

• Excellent listening and comprehension skills.

• Clear, concise, and grammatically correct verbal and written communication abilities.

• Confidence and capacity to handle rejection.

• Focused and driven to work towards closing sales.

• Outgoing professional demeanor.

• Ability to engage with all levels of the organization.

• Detail-oriented with outstanding time management skills.

• High school diploma or equivalent is required.

🏝️ Benefits

• Competitive salary and vacation benefits.

• Flexible working arrangements.

• Employee Wellness Program.

• Opportunities for professional development and tuition reimbursement.

• Rewarding internal recognition and accolades programs.

• Annual salary review based on company and individual performance.

• A fun, inclusive, and ego-free environment that values diversity and individual perspectives.

• A collaborative and supportive company culture.