Customer Relationship Manager – Infrastructure and Cloud

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main liaison for designated customers and partner organizations.

• Build and nurture robust relationships with customers.

• Convert customer needs into effective infrastructure solutions.

• Facilitate regular meetings with the leadership teams of assigned branches.

• Assist customers with their hardware and operating systems migration strategies.

• Oversee the complete lifecycle of infrastructure requests.

• Manage requests and change activities through ServiceNow.

• Supervise delivery processes, including cloud onboarding.

⛳️ Requirements

• Excellent customer engagement abilities.

• Proficient in service delivery management.

• Knowledge of cloud technologies and experience in operational coordination.

• Capable of gathering, documenting, validating, and prioritizing both business and technical requirements.

• Proven experience in managing customer expectations and communications.

• Awareness of infrastructure lifecycle initiatives.

• Understanding of AWS and Azure cloud services.

• Strong team collaboration skills.

• Ability to formulate migration and modernization strategies for IT systems.

🏝️ Benefits

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Life and AD&D Insurance

• 401(k) Savings Plan

• Education and Professional Training

• Flexible Spending Accounts (FSA)

• Employee Referral and Merit Recognition Programs

• Employee Assistance and Identity Theft Protection

• Paid Holidays: 11 per year

• Paid Time Off (PTO)

• Disability Insurance