Customer Project Manager – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• The DACH Customer Project Manager (CPM) will be a vital member of the International Services & Solution Delivery team.

• The CPM will oversee a portfolio of clients, acting as their primary liaison within the services team and fostering strong relationships.

• Responsible for managing implementation projects primarily in the DACH region.

• Ensure high customer satisfaction levels while managing expectations through consistent and clear communication.

• Serve as the main contact for selected European partners, coordinating all service activities, including implementation, logistics, support, and training.

• Provide support to the installed base through regular support calls and escalate issues to the support teams and management as necessary.

• Act as the primary point of contact for the S&SD regarding Philips Remote Security (PRS).

⛳️ Requirements

• Proficiency in both English and German is essential.

• 5-10 years of experience in managing application or integration projects and/or implementations.

• Experience in healthcare and analytics, specifically working with Clinical Information Systems, is required.

• Demonstrated success in establishing strong customer relationships.

• A customer and business-oriented mindset.

• Excellent presentation abilities and the skill to communicate professionally to an audience, both verbally and in writing.

• Confident and mature interpersonal skills, along with proactive relationship-building capabilities.

• Strong organizational skills and the ability to work autonomously, with a keen attention to detail.

• The role involves business travel of 25%.

🏝️ Benefits

• Annual leave: 30 days

• Mobility and devices: subsidized Germany ticket, leasing options for personal use (bicycles, cars, smartphones, etc.)

• Philips University & Philips in Balance: A comprehensive array of professional training courses and opportunities for personal development & healthcare.

• Philips Pension Fund: Employer-funded pension plan.

• “Partnerzeit” – two weeks of paid leave following the birth of your partner's child.

• Philips MyShop: Discounts on Philips products.

• Culture: An informal work environment, a paid day for volunteering, and various team/cultural activities focusing on sustainability, diversity, and more.