Customer Portfolio Manager – CPM

📋 Description

• Act as a bridge between internal and external organizations for designated customers.

• Take ownership of the customer relationship and play a role in shaping the overall business strategy.

• Cultivate and strengthen relationships with customers.

• Oversee customer communications and relationship management.

• Manage the customer portfolio's profit and loss while driving growth.

• Establish contact to deliver continuous technical and business support to assigned customers.

• Develop and maintain a customer communication plan for the site.

• Coordinate regular reviews between GE and customers.

• Supervise Gas Power warranty matters and relevant commercial considerations, including concessions.

• Handle planning for both outage and non-outage parts, including quote requests.

• Manage the Outage 360 process and the handling of Change Orders.

• Direct the resolution of all emergent and forced outages.

• Organize meetings for pre-outage, post-outage, and milestone events.

• Manage all invoicing and credit memo processing for customers.

• Lead contract management and fulfillment, ensuring project deliverables are met.

• Responsible for marketing all flow-type services, including Parts, FieldCore, and Lease Engine.

⛳️ Requirements

• Bachelor's Degree from an accredited university or college (or a High School Diploma/GED with at least 4 years of experience in the power generation industry, or an associate's degree with 2 years of relevant experience).

• A minimum of 5 years of expertise and experience in power plant field services or contract management.

• Willingness to travel up to 50% of the time.

• GE will only consider applicants who are legally authorized to work in the United States for this position.

• Strong quality assurance background with Black Belt certification.

• Experience in planning and executing outages.

• Possess strong leadership, financial, and commercial skills.

• Proven team leader in a dynamic, energetic, and proactive environment.

• Experience collaborating with customer leadership teams.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to a Health Coach from GE Vernova.

• 24/7 nurse-based resource.

• Access to the Employee Assistance Program providing 24/7 confidential assessment, counseling, and referral services.

• Retirement benefits including the GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching and retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.