Customer Portfolio Manager – CPM

📋 Description

• Act as a bridge between internal and external organizations for designated customers, taking ownership of the customer relationship and aiding in the overall business strategy.

• Cultivate and strengthen relationships with customers, serving as the primary point of contact and managing all customer communications.

• Oversee the customer portfolio's profit and loss (P&L) and drive growth initiatives.

• Initiate contact to deliver ongoing technical and business support to assigned customers.

• Create and manage a customer communication plan, coordinating regular reviews with GE and customers to discuss existing and new GE products/services that could benefit the customer.

• Supervise Gas Power warranty and relevant commercial considerations, including concessions as they arise, ensuring optimal benefits for both the customer and GE.

• Take responsibility for developing the scope of outages and communicating that scope to FieldCore.

• Handle planning for outage and non-outage parts, including requests for quotes, providing quotes to customers, and placing/managing parts orders.

• Manage the Outage 360 process and the processing of Change Orders.

• Provide leadership for resolving all emergent and forced outages.

• Organize pre-outage, post-outage, and outage milestone meetings.

• Oversee all customer invoicing and credit memo processing.

• Manage On-Site Repairs and Parts and Component Repairs conducted in GRS, including planning repair scopes, requesting repair quotes, scheduling repairs, and addressing repair issues within the GE network.

• Lead contract management and fulfillment, ensuring all project deliverables are met while understanding the terms and conditions (T&Cs) and contract requirements, such as LD and Bonus structure, and implementing new technologies to maximize value.

• Responsible for selling all flow-type services, including Parts, FieldCore, and Lease Engine, from opportunity identification, quote preparation, order entry, demand placement, to sales conversion.

• Manage Digital and Total Plant Solutions agreements and coordinate with functional teams.

⛳️ Requirements

• Bachelor's Degree from an accredited university or college (OR a High School Diploma/GED with a minimum of 4 years of experience in the power generation industry OR an associate's degree with 2 years of experience in the power generation sector).

• At least 5 years of knowledge and experience in power plant field services or contract management.

• Willingness and ability to travel 50% of the time.

• Bachelor’s Degree, preferably in a technical or engineering discipline.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision insurance.

• Prescription drug coverage.

• Access to Health Coach through GE Vernova.

• 24/7 nurse-based support resource.

• Access to the Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions.

• Company retirement contributions.

• Access to Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.