Customer Partner Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential client relationships by maintaining regular communication regarding revenue cycle performance, priorities, and strategic updates.

• Collaborate with Service Delivery and operational leaders to synchronize objectives, mitigate risks, and implement remediation strategies.

• Convert performance metrics, key drivers, barriers, and opportunities into actionable initiatives that enhance outcomes, KLAS, and NPS performance.

• Act as a customer expert and change advocate, fostering best practices, cross-departmental collaboration, and revenue cycle transformation.

• Identify projects that improve operational performance while aiding in the development, performance, and advancement of the Revenue Cycle team.

• Execute additional duties and responsibilities as needed.

⛳️ Requirements

• A bachelor's degree; equivalent work experience will be accepted in place of a degree.

• At least 5 years of relevant experience.

• A minimum of 3 years in a managerial position.

• Demonstrated experience in managing client relationships.

• In-depth knowledge of revenue cycle management (RCM).

• Strong communication skills suitable for executive-level interactions.

• Capable of identifying trends, risks, and opportunities that lead to measurable results.

🏝️ Benefits

• Annual bonus plan with a target of 10.00%.

• Competitive benefits package.

• Opportunities for continuous learning, cross-group collaboration, and exploration of new career paths.

• Engaging work that positively impacts communities.

• Opportunities for community involvement and giving back.

• Reasonable accommodations available for applicants with disabilities.