Account Manager – Mid-Atlantic

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary Account Manager for a designated Account Executive, assisting in the maintenance and expansion of business within assigned accounts.

• Address customer inquiries and facilitate their resolution.

• Serve as a liaison among customers, vendors, and GuidePoint resources.

• Cultivate and retain knowledge of products, industry trends, vendor resources, and GuidePoint Security services.

• Build and sustain relationships with key vendors and customers of the Account Executive.

• Utilize vendor resources and relationships to provide added value to customers.

• Enhance call frequency and ensure high-touch engagement for the AE’s customer base.

• Manage ongoing opportunities within existing accounts with assistance from the AE.

• Identify whitespace opportunities with customers and vendors.

• Represent the GPS AE at customer meetings as necessary.

• Close renewal, upsell, and net-new sales cycles with guidance from the AE.

• Proactively support upcoming renewals and recognize upsell opportunities.

• Collaborate on marketing communications and targeted follow-ups.

• Drive and promote GuidePoint Security Professional Services engagements.

• Assist the AE with forecast management and internal strategic reporting.

• Utilize Salesforce.com to generate quotes and monitor open and renewal opportunities as needed.

• Perform all other assigned duties.

⛳️ Requirements

• Demonstrated success in Inside Sales.

• Required experience in Cyber Security.

• Exceptional attention to detail and a strong commitment to follow-through.

• Ability to collaborate effectively within a team environment.

• Strong multitasking capabilities.

• Positive demeanor, a strong drive for results, and adaptability in ambiguous situations.

• Excellent written and verbal communication skills via email, phone, and written documents.

• Required flexibility in work schedule.

• Willingness to learn and utilize AI-enabled tools.

• Experience with Salesforce.com and Microsoft Office is essential.

• A Bachelor’s Degree is preferred.

🏝️ Benefits

• Primarily remote workforce (U.S. based only).

• Some travel may be necessary for certain positions.

• Group Medical Insurance options: Zero Deductible PPO Plan or High Deductible Health Plan with HSA.

• GuidePoint covers 90% of the employee PPO premium and 70% of family PPO plans.

• GuidePoint pays 100% of employee HDHP premiums and 75% of family plans.

• HSA contributions of $850 annually per employee or $1750 annually per family.

• Group Dental Insurance; GuidePoint pays 100% of employee premiums and 75% of family plans.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Healthy mobile phone and home internet allowance.

• Eligibility for retirement plan after 2 months during open enrollment.

• Pet Benefit Option.

• Opportunities for collaboration, mentorship, and guidance.