Customer Outreach Specialist I

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Execute high-volume outbound communication via phone and email to engage business, institutional, and commercial clients.

• Assess customer interest and arrange qualified virtual meetings with Power TakeOff Energy Advisors.

• Develop a qualified sales pipeline through cold calling and email initiatives.

• Engage in contact discovery and re-prospecting efforts.

• Establish rapport with potential clients, manage objections, and secure meeting commitments.

• Ensure consistent follow-ups and maintain comprehensive customer status notes.

• Utilize Outreach.io, Salesforce, AI, and other tools to streamline customer information and enhance productivity.

• Participate in training focused on outreach skills and energy efficiency fundamentals.

• Adhere to established playbooks and program protocols.

• Complete accurate documentation while maintaining organization and effective time management.

• Collaborate with internal teams to foster customer satisfaction and mutual success.

• Engage in team meetings and discussions actively.

• Respond professionally to feedback and changes.

⛳️ Requirements

• A minimum of 1 year of experience in outbound sales development, business development, customer outreach, call center sales, or a similar customer-facing role involving proactive phone outreach is preferred.

• A strong interest in energy efficiency, sustainability, utilities, or assisting businesses in enhancing operational performance is highly preferred.

• A motivated approach to engaging potential customers through cold calls and emails.

• Proficiency in asking insightful questions, addressing customer concerns, and conveying the value of scheduling a meeting.

• Capability to utilize and learn CRM systems like Salesforce and Outreach.io, along with other software tools.

• Comfort in leveraging AI to enhance workflows.

• Strong verbal and written communication abilities.

• Ability to operate effectively within a remote team environment, providing and accepting feedback.

• Skill in fostering and maintaining positive relationships with customers and colleagues.

• Positive and professional communication, even under pressure.

• Effective sales acumen and a drive to meet goals.

• Self-motivated with a robust work ethic.

• Exceptional organization, record-keeping, and time management skills.

• Bilingual skills are an added advantage.

🏝️ Benefits

• Performance-based bonus plan.

• Comprehensive medical insurance, including vision and dental coverage.

• Contributions to Health Savings Accounts.

• Retirement plans with company matching contributions.

• Student Loan Incentive Repayment Program (eligibility begins 12 months post-employment).

• 15 paid vacation days, increasing to 20 after the first year.

• 7 flexible well-being days.

• At least 9 paid holidays.

• Company-wide winter break from December 25th to January 1st.

• Summer “Friyays”: every 2nd and 4th Friday off from June through August.

• Ongoing support from managers and team members.

• Company-covered lodging and travel expenses for any business-related travel.