Customer Operations Specialist – Phone

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Ensure customer satisfaction through effective phone communication.

• Address customer complaints with empathy and a positive attitude.

• Respond to customer inquiries and concerns by directing them to the appropriate contact or department.

• Deliver timely and compassionate support utilizing Genesys software.

• Establish feedback loops between customers and internal teams to enhance customer experiences.

• Identify and swiftly resolve customer issues.

• Work collaboratively with cross-functional teams to provide outstanding service.

⛳️ Requirements

• Minimum of 2 years' experience in technology customer support.

• Outstanding customer service abilities.

• Background in the technology or automotive sectors.

• Proficient in computer software and Microsoft Office applications, or capable of quickly acquiring these skills.

• Strong communication skills with individuals at all levels, both internally and externally.

• Capacity to assist non-technical customers in resolving technical issues.

• Advanced problem-solving and analytical capabilities.

• Basic understanding of automotive terminology and purchase/sale documentation is preferred.

• Bachelor’s degree or equivalent experience is a plus.

• Must be able to work remotely from within the continental United States.

• Remote positions are not eligible for U.S. visa sponsorship.

🏝️ Benefits

• Target bonus.

• Restricted stock units (where applicable).

• Medical benefits.

• Financial benefits.

• Eligibility for 401(k).

• Paid time off (PTO).

• Parental leave.

• Opportunity for remote work.

• Various shift options available.