Customer Operations Manager

📋 Description

• Manage communication with clients via email in a clear, professional, and timely manner.

• Address issues related to orders, shipments, returns, damages, replacements, and exchanges.

• Process refunds, returns, discounts, and gift cards.

• Oversee e-commerce and wholesale orders from start to finish.

• Monitor pending orders, partial shipments, delays, and backlog.

• Coordinate international shipments and order modifications with logistics partners.

• Maintain updated dashboards, trackers, and operational reports.

• Track KPIs and daily performance metrics.

⛳️ Requirements

• Experience in Customer Operations, e-commerce, fulfillment, or customer service.

• Strong organizational skills and attention to detail.

• Experience managing orders (backorders, partial shipments, and international orders).

• Proficient in managing dashboards, operational trackers, and KPI reports.

• Advanced English (near-native), both written and spoken.

• Bachelor’s degree in Marketing or a related field.

• Ability to work remotely and independently.

• Analytical mindset, problem-solving abilities, and a customer-focused approach.

• Experience with Shopify (a plus).

• Familiarity with AI tools (ChatGPT, Claude, Gemini) (a plus).

• Experience with 3PL or fulfillment partners (a plus).

• Interest in process improvement and operational optimization (a plus).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work hours and remote work options.

• Opportunities for professional development and career advancement.

• Collaborative and inclusive team environment.

• Access to the latest technologies and tools.