Customer Operations, Inside Sales Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main operational liaison for designated customers and distribution partners.

• Take ownership of the complete customer relationship throughout the Lead-to-Order process, which includes managing demand signals, executing orders, handling escalations, and overseeing account health.

• Collaborate closely with field sales, FAEs, and distribution partners.

• Foster customer intimacy by maintaining proactive communication with customer procurement and planning contacts, comprehending demand roadmaps, and anticipating customer requirements prior to formal requests.

• Offer proactive back-office assistance to the Sales and FAE teams for specific assigned accounts, including Design Registration evaluation, Pricing/Quote inquiries, and process documentation.

• Interact directly with end customers regarding orders, IP/Tools licensing, and design-related questions, ensuring prompt follow-up and resolution.

• Handle escalation and exception requests related to customer orders and supply.

• Organize sample requests and support for new product introductions (NPI) among field sales, Product Marketing, and Operations.

• Work cross-functionally with Business Management, Business Operations, and Legal on contracts, special agreements, pricing, and compliance tasks.

• Generate sales reports, pipeline updates, and account summaries for internal stakeholders.

• Assist in QBRs (Quarterly Business Reviews) and territory/business reviews by preparing data and insights.

⛳️ Requirements

• Bachelor's degree or equivalent experience in business or a related discipline.

• Over 3 years of experience in customer operations, inside sales, or sales operations, with proven expertise in managing customer issues from start to finish in a semiconductor, electronics, or high-tech context.

• Knowledge of high-touch technical sales and distribution frameworks.

• Excellent interpersonal skills with the capability to communicate effectively with both customers and internal teams.

• Proactive, relationship-oriented, and exceptionally organized, with an emphasis on customer success.

• Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.

• Strong attention to detail and a process-oriented mindset.

• Fluency in both spoken and written English, as well as the local language of the region where the assigned customer base is located.

🏝️ Benefits

• Paid time off

• Flexible work arrangements