Customer Operations Associate

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide first-line support through chat and email, primarily in German (and occasionally in English)

• Assess and categorize each ticket: resolve it independently, identify a workaround, or escalate it to the appropriate team

• Quickly acquire knowledge about the product, mainly through self-directed learning

• Ensure high quality in every response given

• Share insights and feedback with Leadership and the product team

⛳️ Requirements

• Experience in a role where you assisted dissatisfied individuals

• Proficient in writing clearly in both German and English

• Enthusiastic user of LLM solutions

• Genuine passion for software

• Capability to independently solve problems

🏝️ Benefits

• Positive working environment

• Maximum transparency

• Communication at an equal level

• Support throughout personal and professional growth