Customer Operations Associate

📋 Description

• Accountable for the daily execution and resolution of client order challenges within our warehouse and fulfillment operations team.

• Oversee the ticket queue throughout the day to ensure all outstanding issues are progressing, prioritized appropriately, and aligned with SLA compliance.

• Take ownership of the triage and resolution of all escalated customer concerns, including order discrepancies, mis-shipments, damages, shortages, and delivery exceptions.

• Serve as a practical resource and knowledge partner for the customer support team.

• Monitor and report on daily ticket volume, queue health, and the status of escalations.

⛳️ Requirements

• A minimum of 3 years of experience in customer service within a fulfillment, distribution, or logistics setting.

• Proven experience in managing complex customer escalations and addressing high-priority issues with professionalism and a sense of urgency.

• Solid understanding of fulfillment processes including order management, shipping, and warehouse operations.

• Demonstrated ability to handle multiple open issues at once while ensuring accuracy and attention to detail.

• Excellent written and verbal communication skills, comfortable interacting directly with clients and internal stakeholders.

• Familiarity with ticketing systems, WMS, or ERP platforms is preferred.

• Ability to thrive in a fast-paced environment with changing priorities and time-sensitive demands.

🏝️ Benefits

• Medical, Dental, & Vision benefits.

• Flexible PTO.

• Paid company holidays.

• Work from home stipend for new hires.