Customer Onboarding Specialist – Coffee Sales

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Oversee installations and guarantee site readiness for both new and existing accounts within the designated territory.

• Utilize Salesforce to communicate, manage operations, and monitor service requirements alongside Service Supervisors and Technicians.

• Facilitate onboarding and refresher training for new accounts.

• Develop training materials and present them to diverse audiences.

• Collaborate with customer account leads, distributors, and service teams to ensure effective onboarding.

• Recognize opportunities for incremental and cross-selling.

• Supervise product compliance with dispensers owned by Nestlé Professional Solutions.

• Enhance brand merchandising at the point of consumption.

• Set up coffee machines and related equipment.

• Ensure impeccable execution, product stocking and compliance, along with high customer satisfaction across a multi-state area.

⛳️ Requirements

• Demonstrated experience in food and beverage operations.

• Strong project management capabilities.

• Knowledge of Salesforce or similar CRM platforms.

• Proficient in Microsoft Office, including Email, PowerPoint, and Word.

• Willingness to work flexible hours, including evenings and weekends.

• Must be able to travel extensively.

• Excellent problem-solving abilities.

• Capacity to analyze challenges and deliver effective business solutions.

• Comfort and skill in public speaking.

• Capable of performing physical tasks, such as setting up coffee machines and equipment.

• Must not require visa sponsorship.

🏝️ Benefits

• Company car available for both professional and personal use.

• Unlimited opportunities for career advancement.

• Comprehensive benefits and competitive compensation.

• An inclusive workplace environment.

• Reasonable accommodations provided throughout the recruitment process.