Customer Onboarding Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Serve as an advocate for restaurant owners, ensuring they retain control of their mobile applications and online presence.

• Guide and inform restaurant owners on optimal practices for their online ordering systems, supported by data and thorough SEO analysis conducted by our product team.

• Engage in projects and initiatives aimed at enhancing our internal processes.

• Influence the design of the Owner platform by offering pertinent product feedback to our engineering team.

• Collaborate and partner effectively with various cross-functional teams.

⛳️ Requirements

• Proficient in managing multiple accounts, each at different stages of the onboarding process.

• Possess a growth mindset: a commitment to lifelong learning and professional development.

• Solutions-focused, capable of identifying challenges and taking appropriate action or ownership.

• Flourish in a fast-paced environment where change is the norm.

• Strong command of English, with proficiency in reading, writing, and verbal communication skills (C1/C2 preferred).

• Previous experience in the restaurant industry for at least 1 year is a plus.

🏝️ Benefits

• Comprehensive health coverage.

• Unlimited PTO.

• Extra fun perks!