Customer Onboarding Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of approximately 20 simultaneous implementations for Kojo's top customers.

• Define the requirements, deliverables, and timelines for engagements in collaboration with stakeholders.

• Schedule product training for new customers based on priority roles.

• Cultivate relationships with key stakeholders within customer organizations.

• Monitor usage against account adoption objectives and proactively address any issues.

• Employ AI-driven analysis to uncover emerging trends and customer signals.

• Transform feedback into actionable insights for product development.

⛳️ Requirements

• Over 3 years of experience in leading customer implementations, technical programs, or consulting engagements within SaaS or technology.

• Structured delivery discipline: PMP, CSM, or agile/project-management certification is advantageous.

• Proven experience managing rollouts lasting 6 months or more with diverse, competing stakeholders.

• Capability to conduct product training for engineers and field teams.

• Metrics-focused delivery, assessing success through time to value, adoption, and retention.

• Understanding of which inquiries should be directed to Solutions Architects and effective communication practices.

• Proficient in translating customer needs into clear themes for product development.

🏝️ Benefits

• This position is also eligible for a new hire equity grant.

• All full-time employees based in the US are entitled to our comprehensive suite of perks and benefits.