Customer Onboarding Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with new clients to set up and configure their new site or sites.

• Interact with existing customers to enhance their customer experience.

• Develop and configure new client sites, and manage the data import process for clients.

• Offer phone, email, and/or video support for customer configuration inquiries.

• Contribute to team efforts through effective communication, participation in webinars, and attending meetings.

• Act as a product expert, ready to assist other AxisCare team members with any questions they may have.

⛳️ Requirements

• A bachelor's degree or equivalent experience is required.

• Proven experience in Customer Success.

• Excellent written and verbal communication skills.

• Strong attention to detail and analytical abilities.

• A track record of enhancing customer satisfaction is essential.

🏝️ Benefits

• Medical insurance premiums are fully covered for the employee (including Medical, Dental, and Vision).

• 401K plan with competitive company matching.

• Generous personal time off, sick leave, and holidays.

• The company will provide a laptop and other necessary computer equipment.