Customer Onboarding Analyst – Mid-level

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the onboarding journey for LATAM clients within the Indirect Channel, ensuring a consultative, strategic, and outcome-focused experience.

• Serve as the main client liaison during the onboarding process, fostering alignment, transparency, and engagement throughout the project.

• Collect requirements, map out processes, and comprehend clients' business needs.

• Lead kick-off meetings, operational alignments, and follow-ups on project status.

• Prepare documentation, schedules, action plans, and executive presentations.

• Track project progress, identify potential risks, propose solutions, and ensure that agreed timelines are adhered to.

• Assist clients in implementing and integrating solutions, addressing technical and operational workflow inquiries.

• Grasp business rules and solution implementation standards, ensuring compliance with project scope and product definitions.

• Conduct system configurations and parameterizations as per the implementation process.

• Provide remote and/or in-person training for clients and internal teams.

• Encourage the adoption of solutions, enhancing engagement and value creation for the client.

• Collaborate with internal teams to ensure alignment and efficient delivery.

⛳️ Requirements

• Proficient in Spanish.

• Experience in customer service, project implementation, Customer Success, Services, Onboarding, or similar fields.

• Excellent verbal and written communication skills, with a consultative approach and the ability to cultivate customer relationships.

• Strong organizational and time management skills, capable of handling multiple projects at once.

• Urgency in task execution.

• Problem-solving mindset.

• Collaborative approach.

• Proactive disposition.

• Inquisitiveness.

• Commitment to continuous learning.

• Intermediate proficiency in Excel and PowerPoint.

• Bachelor's degree in progress or completed in Information Technology, Business Administration, or related fields.

🏝️ Benefits

• Health insurance.

• Dental plan.

• Life insurance.

• Medication assistance.

• Transportation voucher or parking allowance.

• Flexible meal/food allowance.

• Flexible working hours.

• Wellhub (formerly Gympass) and TotalPass.

• Day off during your birthday month.

• Childcare support and extended parental leave: 6 months for mothers and 30 days for fathers.

• Employee referral program, bonuses, and additional perks.