Customer, Marketing Coordinator

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Promptly address customer inquiries through various channels such as email, chat, and phone.

• Deliver outstanding support and guidance to customers regarding our products, services, and brand philosophy.

• Investigate and resolve customer issues with a proactive and solutions-focused approach.

• Collaborate with other teams to tackle complex customer concerns and ensure timely resolutions.

• Cultivate a thorough understanding of Blueprint Bryan Johnson's products, values, and mission to effectively engage with customers.

• Gather customer feedback and insights to aid in continuous improvement initiatives within the company.

• Maintain up-to-date marketing timelines and tasks, ensuring all deadlines are achieved.

• Organize and manage creative files, ensuring they are readily accessible.

⛳️ Requirements

• Exceptional communication skills, both written and verbal.

• Ability to thrive in a fast-paced startup environment.

• Strong problem-solving skills and a customer-focused mindset.

• Capability to adapt in a dynamic and rapidly changing work environment.

• Genuine passion for health, wellness, and the mission of Blueprint Bryan Johnson.

• Over 1 year of experience in administration, project coordination, or a related field (marketing/creative experience is a plus).

• Previous customer service or related field experience is preferred.

• Familiarity with Shipbob, Shopify, and Gorgias is advantageous.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and a supportive work environment.