Customer Lifecycle Automation Manager

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Design and execute lifecycle programs encompassing onboarding, adoption, renewal, and churn risk management.

• Create automated workflows activated by customer actions, product utilization, and CRM insights.

• Develop and uphold customer health scoring systems leveraging product, CRM, and support data.

• Establish and implement trigger-based indicators for churn risk, expansion potential, and gaps in product adoption.

• Manage the engagement model for low-ARR customers (Tier 3–4) through automation, minimizing the need for manual outreach.

• Create self-service initiatives, including training materials, product adoption campaigns, and renewal notifications.

• Oversee lifecycle automation within HubSpot and associated systems; ensure CRM functions as the primary record for customer engagement and lifecycle monitoring.

• Collaborate with Product and Engineering teams to incorporate product usage data into lifecycle initiatives.

• Work cross-functionally with Account Management, Support, and Services to synchronize automation with account strategies and enhance customer outcomes.

• Monitor and report on adoption metrics, retention, and churn patterns (particularly Tier 3–4 NRR), as well as engagement with lifecycle initiatives; provide monthly reports and insights.

⛳️ Requirements

• 5–7+ years of experience in Customer Success Operations, Lifecycle Marketing, RevOps, or Customer Growth roles.

• Proficiency in utilizing AI to develop or manage customer lifecycle workflows.

• Demonstrated experience in designing and launching lifecycle automation programs from the ground up (beyond merely executing campaigns).

• Background in SaaS or recurring revenue business models.

• Proven experience supporting a large customer base (250+ customers across various tiers).

• Strong systems thinking with the ability to create scalable workflows.

• Comprehensive understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).

• Capability to convert customer data into actionable automation strategies.

• Excellent analytical and problem-solving abilities.

• Skill in working cross-functionally and influencing key stakeholders.

• Hands-on experience with CRM and automation platforms (HubSpot, Salesforce).

• Familiarity with product analytics tools (e.g., Pendo or similar).

• Knowledge of data integration across systems (CRM, product, support).

• Experience in developing workflows, triggers, and lifecycle campaigns.

🏝️ Benefits

• 100% Remote and Global: Enjoy the flexibility to live your best life from any location around the globe.

• Flexible Work Environment: Choose your working hours to best fit your lifestyle. We focus on outcomes and customer satisfaction rather than strict schedules.

• Dedicated Growth Path: Receive ongoing, meaningful feedback and tailored support aimed at helping you reach your personal career objectives.

• Access to Leading Tools and Technology: Upgrade your skills with the most current tools, resources, and technology available.

• Engaging Community Activities: Join in on coffee chats, happy hours, cooking classes, book clubs, and much more!