Customer Information System Solution Architect

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of the CIS Solution Blueprint, including customer data model, SA structure, rate design, billing cycle, meter-to-cash workflow, and collections/dunning.

• Establish the architecture for bill calculation, incorporating billing determinants, proration rules, budget billing algorithms, estimation logic, and exception handling.

• Facilitate Fit-Gap workshops involving Customer Ops, Revenue Management, Metering, IT, and Regulatory Affairs.

• Oversee configuration standards and conduct peer reviews of configuration workbooks and functional design documents.

• Convert regulatory tariff schedules (TOU, tiered rates, demand charges, NEM 3.0, CARE/FERA, budget billing) into practical rate configurations.

• Create test scripts for billing cycles, SIT, and UAT; spearhead bill calculation regression testing across rate schedule portfolios.

• Develop AMI/MDM integration, focusing on interval data ingestion, VEE triggers, register reconciliation, and connect/disconnect dispatch.

• Determine the cutover data load sequence and establish reconciliation controls to balance with legacy system totals.

• Design CIS integrations with OMS, GIS, IVR, customer portal, payment processing, and ERP/GL financial postings.

• Lead a team of 4–10 CIS functional consultants and integration specialists through design, build, test, and deployment phases.

• Manage the customer data migration strategy from legacy CIS, encompassing master data, billing/payment history, and open AR balance cutover.

• Create role-based training and generate knowledge transfer materials for customer service representatives, billing analysts, and metering staff.

• Assist in CIS business development and capture initiatives.

⛳️ Requirements

• A Bachelor's degree with a MINIMUM of TEN (10) years of experience in CIS consulting or utility technology, and at least FIVE (5) years in CIS solution architecture or functional delivery leadership.

• Experience with SAP CIS is highly preferred.

• Proven leadership in CIS data migration, including customer master, billing history, and open AR balance migration from legacy systems.

• At least TWO (2) complete lifecycle CIS implementations at electric, gas, or water utilities in the role of lead architect or functional lead.

• Experience in CIS integration architecture with at least 2 of the following: MDM, AMI head-end, OMS, customer portal, IVR, or ERP/GL.

• Hands-on configuration experience with SAP IS-U / S/4HANA Utilities or Oracle CC&B / CCS (C2M) — deep expertise in at least one platform is required.

• Extensive knowledge of the utility meter-to-cash process: read acquisition → VEE → bill calculation → invoice → payment → collections → write-off.

• Direct experience in designing complex utility rate structures such as TOU, NEM, demand charges, budget billing, and income-qualified program rates.

• SAP Certified Associate – SAP for Utilities (IS-U) or S/4HANA Utilities certification is a plus.

• Familiarity with legacy source CIS platforms such as Cayenta, Infor Hansen, Cogsdale, Banner, or custom mainframe billing systems is a plus.

• Oracle Utilities Implementation Specialist (CC&B or C2M) certification is a plus.

• Knowledge of Salesforce Energy & Utilities Cloud as a CRM layer integrated with SAP or Oracle CIS backends is a plus.

• Experience with dual-platform (SAP + Oracle) systems is a significant advantage for migration programs.

• Knowledge of EV charging program billing, NEM 3.0, prepay metering, or community solar subscriber management is a plus.

• Familiarity with SAP BRIM / Convergent Invoicing for multi-commodity or subscription billing is a plus.

• Understanding of PCI-DSS and customer PII/data security compliance requirements in utility CIS environments is a plus.

• Experience with Oracle C2M cloud deployment (OCI SaaS) configuration is a plus.

• Awareness of NERC CIP / NIST CSF for CIS systems within or adjacent to the utility control network is a plus.

• Guidehouse is an Equal Opportunity Employer—committed to protecting veterans, individuals with disabilities, and any other basis protected by law, ordinance, or regulation.

• Guidehouse will consider qualified applicants with criminal histories in accordance with applicable laws or ordinances.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

• Up to 50% travel