Customer Expert, French

This is a fully remote position, open to applicants in Greece.

📋 Description

• Communicate via e-mail, chat, and phone to resolve product or service-related issues.

• Provide guidance to customers on the correct usage of their electric appliances.

• Efficiently manage customer complaints, clarify customer needs, and identify the root cause of issues.

• Accelerate corrections and/or adjustments and follow up to guarantee resolution.

• Assist in processing refunds or exchanges.

• Organize the placement of orders.

⛳️ Requirements

• High proficiency in French.

• Competent communication skills in English.

• Experience in customer support/troubleshooting is valued.

• Familiarity with the brand is preferred.

• Strong verbal and written communication abilities, with a focus on active listening.

• Experience in the household appliance/commercial equipment sector is advantageous.

• Comfortable using basic technological tools.

• A positive, can-do attitude that reflects in every interaction.

🏝️ Benefits

• Competitive monthly salary plus two additional salaries each year.

• Health care benefits and a variety of other discounts.

• Comprehensive training provided by certified instructors.

• Opportunities for professional growth and development.

• Participation in special events and community & social responsibility initiatives.

• Complimentary online Greek language courses.